Refund Policy

At Lexos Security, we strive to offer high-quality products and services to our customers. However, if you're not satisfied with your purchase or experience, we are happy to work with you to resolve the issue.

1. Eligibility for Refund

We offer refunds for our products and services under the following conditions:

The request for a refund is made within 7 days of purchase.
The product or service has not been used or activated (for software products).
The refund request is made due to a technical issue that we were unable to resolve after providing reasonable assistance.

2. Non-Refundable Items

We do not offer refunds for the following:

Products or services that have been used or activated, including downloaded software and subscription services.
Items purchased through third-party vendors or platforms.
Customized products or services tailored to your specific needs.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

Contact our customer support team at contact@lexos.in.
Provide your order details, including the order number, product/service name, and reason for requesting a refund.
Our team will assess your request and notify you of the decision within 7 business days.

4. Refund Process

If your refund is approved, we will process it to the original payment method used for the purchase. Refunds typically take 5-10 business days to reflect in your account, depending on your payment method and financial institution.

5. Modifications to the Refund Policy

We reserve the right to update or change this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will be effective as soon as it is published. Please review this page periodically to stay informed of any changes.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please reach out to us at:

Phone: +91 9067 3111 01
Email: contact@lexos.in